FAQ
Order
How do I change my payment details?
If your order has been placed and the billing information is incorrect, you won’t be able to change this on your order. Please call us at +1(213)-716-8572 and we will be able to assist you. Hours of operation are 8 am - 8 pm PT Monday - Friday.
If the order has not been completed and changes need to be made, you will be able to update the information on your account.
How do I change my shipping address?
Shipping addresses cannot be changed once the order is placed. We highly suggest double-checking your address before placing your order.
Please call us at +1(213)-716-8572 for further assistance. Hours of operation are 8 am - 8 pm PT Monday – Friday. If the order hasn’t been completed, please feel free to update the information in your account.
What if I have a problem with an order I've received?
If you have questions, need help with an order you've received, or if you need to return an item, please email us at info@zorka-impex.com.
Can I cancel or modify my online order?
Due to the processing times of our orders, we can cancel or change orders before they were shipped. So, if you need to cancel or modify the order email us at info@zorka-impex.com
Do I need to register an account with Zorka Impex to make a purchase?
No. You always have the option to make a purchase as a guest.
Payment
What forms of payment do you accept?
We accept all major credit cards (VISA, MasterCard, or American Express), PayPal, AfterPay and Apple Pay.
Do you charge sales tax?
You will be charged in compliance with state law. If the state your purchase is being shipped to requires sales tax, it will be reflected on your invoice at checkout. If you're shopping on behalf of a reselling purpose, please first email a copy of your tax-exempt form to info@zorka-impex.com with the subject line: ORGANIZATION NAME Tax Exempt Form. Then, call +1(213)-716-8572 to set up your account with a Customer Service Representative. Hours of operation are 8 am - 8 pm PT Monday – Friday.
If I get a refund, how long will it take to be credited back to me?
We issue refunds immediately; however, it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.
What forms of payment do you accept?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. If you have any questions or concerns, please contact us. Hours of operation are 8 am - 8 pm PT Monday – Friday.
Shipping
How long will it take to get my order?
Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 24 business hours of receipt. USPS standard delivery will arrive within 3-5 business days of shipment. We do not process orders on Sundays or holidays. For Express delivery, orders must be placed by 2:00 pm PT to be shipped same day. Orders placed after 2:00 pm PT will ship the following business day.
How much does shipping cost?
We provide a free standard shipping (3-5 business days) for all products. Express shipping (1-2 business days) varies from weight and will be $15 or $50. Overnight shipping by request only.
What happens if my package gets lost?
Our representatives are available to assist you in the event your package is lost. Email info@zorka-impex.com or chat/call us and our customer service representatives will sort it out as quickly as possible.
Can you ship my order internationally?
At this time zorka-impex.com only ships domestically and to Canada.
What can I do if there is something wrong with the item I received?
Please feel free to contact us at info@zorka-impex.com, call us at +1(213) 716-8572 or chat us. Our customer service representatives are here Monday - Friday from 8 am - 8 pm PT. We will be happy to help.
What shipping company do you use?
We ship via UPS, USPS, FEDEX and DHL.
Do you have an offline store?
No. But we have a pickup option upon request.
Returns & Exchanges
How can I return my order?
If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. Shipping charges are not refundable. Returns should be shipped within 30 days of the original shipment with the receipt from your purchase. Items must be unused and in the same condition that you received it, in the original packaging to be accepted for a return and a refund.
See our return policy for more information.
What do I do if it is after 30 days?
We will offer you a store credit that can be used on future purchases.
What is your Refund Policy?
You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.
Product
Do all Zorka products come with a warranty?
We are confident in the quality of our products and many items are covered by warranties. You can find full warranty information about any product on its page.
In general Zorka Impex Inc («Zorka») warrants the structure and finish of the products to be free from defects in material and workmanship under normal usage for a period of one (1) year from the date of purchase.
This warranty does not cover damage resulting from neglect, misuse (including use for an unintended application), abuse, carelessness, accident, improper maintenance, alteration of the Product, or failure to follow care, cleaning or installation instructions enclosed with your Product. Zorka recommends that all Zorka Products be installed by a fully licensed and insured professional with experience in the installation of auto parts.
Are there any special requirements for Nox Sensor installation?
Yes, there are special requirements for installation of this sensor.
1. To install NOX sensor properly You need to have:
• experienced mechanic.
• qualified body shop.
• dealer level diagnostic tool.
2. Installation of NOX sensors requires conduction of NOx verification and regeneration procedures.
3. Not following these requirements can lead to incorrect installation and damage of the sensor.